You will be responsible for developing and maintaining the suite of products used to deliver our programme in schools.
Product development and improvement
We use Salesforce to manage the majority of our operational activity. We also work with external agencies to develop a range of products used by teachers and our team. In this role, you will:
lead on improving our Salesforce functionality to streamline programme workflows.
ensure that data captured on the system is maintained as accurately as possible at all times.
support the team with its usage and drive adoption through thoughtful improvements to current ways of working.
develop, own and implement product roadmaps for the different products, working with key stakeholders within the team to understand pain points, prioritise and implement new functionality.
create and maintain project plans, including detailed activity, resources and financial plans and effectively apply project methodology in order that projects are completed within agreed timescales and budgets.
develop requirements documentation, use cases and acceptance criteria for new product features.
partner with team leads and management to conduct regular reviews – constantly seeking to improve processes and eliminate outdated practices and processes within this area.
communicate key milestone achievements to the wider team.
manage business relationships with external suppliers.
Our vision is to have a single source of data across the organisation. You will work with the wider team to develop and implement a plan for ensuring effective data use through:
identifying opportunities across teams for incorporating disparate data into a central system, where possible.
designing smart and simple systems that avoid data duplication and reduce manual intervention.
encouraging changes in team behaviour that reduce effort spent in manual data search and entry.
Reporting and analysis
Working with the Strategic Planning and Insight Manager, you will ensure that key performance metrics across functions are recorded and accessible in a simple and timely manner.
You will maintain dashboards of progress against organisational goals and programme metrics. You will work also with the Programme Operations Manager to track metrics on programme management information relevant to the training supervision model.
You will analyse the performance of the suite of products and provide recommendations to drive improvements.
You will provide reporting support on Salesforce to the team as required.
Cross functional working and stakeholder engagement
You will contribute to cross team projects relevant to providing schools and the team an optimum experience on our technology platforms.
You will work closely with the Operations Manager, Programme Manager, Head of Communications and Finance Manager on developing and improving system, products and processes.
You will work with the Impact Manager on relevant research and insight projects.
You will be an escalation point on scope – always acting in the interests of our schools while balancing the needs of each function.
You will be the glue between functions, translating ideas and concepts into technical or layman’s terms.
You will demonstrate solutions to key stakeholders where required.
To identify and carry out any other duties which fall within the scope, spirit and purpose of the post as requested.
What we’re looking for
This is a perfect position for someone who is passionate about the positive impact that technology can have in education, and enjoys working in a collaborative environment to solve problems. The role holder will work closely with members across different functions to understand, initiate and craft solutions that bring us closer to achieving our organisational objectives. Previous experience building and managing products or systems is preferred for this role.